Your Data. Protected.
HIPAA-compliant infrastructure with signed BAAs at every layer.
Infrastructure Layers
Every layer of ClientLine carries a signed Business Associate Agreement. We also sign a BAA directly with your firm.
HIPAA certified with signed BAA. All data encrypted in transit (TLS) and at rest (AES-256). Handles incoming calls, automated conversation, voice processing, and warm transfers.
Fully self-hosted infrastructure under our direct control. Caller data never leaves our environment. Routes call data, triggers SMS notifications, and manages CRM integrations.
HIPAA certified with signed BAA. Intake summaries delivered via encrypted channels exclusively to the attorney or firm.
We sign a Business Associate Agreement directly with your firm.
This is in addition to the BAAs we maintain with our infrastructure providers at every layer.
Contact Us About BAA ProcessIn February 2026, a federal court ruled that documents generated using a consumer-grade chatbot were not protected by attorney-client privilege because the platform collected user data, used it for training, and could disclose it to third parties.
ClientLine is built on the opposite model:
- HIPAA-certified at every infrastructure layer
- No data training on caller information
- No third-party disclosure
- Fully self-hosted automation
You Control Your Data
Choose how long call recordings and transcripts are retained.
Caller data is never used for model training
Caller data is never shared with third parties
Caller data is never sold
Caller data is siloed per firm — never visible to other subscribers
ClientLine staff do not view caller data except at your request
We sign a BAA directly with your firm
Configurable data retention from 1 day to indefinite