Built Exclusively for Law Firms
Every Voicemail Is a Client Someone Else Signs.
Automated after-hours intake for law firms. Unlimited minutes. $249/mo.
ClientLine works only when your office is closed. Your receptionist handles the day. We handle the night, the weekend, and every holiday in between.
of calls to law firms go unanswered
Clio Legal Trends Report
of callers sent to voicemail won't leave a message
Forbes / PATLive
of legal clients hire the first attorney who responds
Stafi / Lead Connect
The Problem Every Law Firm Faces
| Finding | Statistic | Source |
|---|---|---|
| Calls to law firms that go unanswered | 35% | Clio Legal Trends Report |
| Callers who will not leave a voicemail | 80% | Forbes / PATLive |
| Callers who will never contact that firm again | 34% | Clio Legal Trends Report |
| Legal clients who hire the first attorney that responds | 67% | Stafi / Lead Connect |
| Law firm missed call rate (second highest of any industry) | 28% | CallRail |
| Estimated annual revenue lost to missed calls (industry-wide) | $109 Billion | CBS / LegalNavigator |
| Average cost per lead for law firm marketing | $649+ | Clio / fwd-lawyermarketing |
Legal matters are inherently time-sensitive. A car accident, an arrest, a custody emergency, a workplace injury. These situations do not follow business hours. When a potential client calls a firm after 5 PM and reaches voicemail, the data shows that the vast majority will not wait for a callback. They will call the next firm on the list.
Your receptionist and daytime staff do an excellent job during business hours. ClientLine is not here to replace them. It is here to cover the hours they cannot: nights, weekends, and holidays, so your firm never misses a lead when the office is closed.
“Every unanswered after-hours call is a potential client choosing your competitor.”
Revenue at Risk Calculator
Monthly Revenue at Risk
$15,000
Annual Revenue at Risk
$180,000
Based on an estimated 30% conversion rate for after-hours callers who reach a live intake instead of voicemail.
How It Works
From activation to intake delivery, the entire process is handled for you.
Your Office Closes, ClientLine Activates
When your office closes for the evening, your phone system forwards calls to ClientLine automatically. During business hours, your receptionist and staff handle calls normally. No extra hardware, no complicated setup. Just a simple call forwarding rule on your existing phone line that activates only after hours.
Intake Conversation
ClientLine greets the caller by your firm name, asks about their legal matter, and collects contact details through a professional, empathetic conversation. Every question is customized to your practice areas.
Warm Transfer (Optional)
If enabled, urgent calls are connected directly to you or a designated attorney in real time. You define what qualifies as urgent - currently in custody, active warrant, court date within 24 hours, or any criteria you choose.
Summary Delivered
A structured email and optional SMS with caller name, contact info, matter type, urgency level, and key details is delivered to you within seconds of the call ending.
CRM Entry (Optional)
If CRM integration is enabled (Clio, MyCase, PracticePanther, etc.), the intake is automatically logged in your case management system. No manual data entry required.
You Follow Up
Review the intake summary and reach out to the prospective client at your convenience. Because ClientLine captured their information immediately, you are the first attorney to respond.
Why Firms Choose ClientLine
Unlimited Minutes, $249/mo
No per-minute billing, no overage charges. $249/mo regardless of call volume.
HIPAA Compliant at Every Layer
Signed Business Associate Agreements with every infrastructure provider. We sign one directly with your firm as well.
Direct, Personal Support
You work with the founder personally. No support tickets, no queue, no chatbot. One point of contact who knows your firm.
After-Hours Only
ClientLine supplements your existing team. It activates only when your office is closed and deactivates when you open. Your receptionist and staff are never replaced.
Lead Qualification Built In
Only receive alerts for leads that match your practice areas and criteria. Wrong practice area, solicitors, and non-leads are filtered before they reach you.